Effective Date: 01 January 2025
RALM Network (including RALM Cloud, RALM Web, RALM Shop, and RALM Tech) is committed to providing quality products and services to our customers. This Returns Policy outlines the terms and conditions for returns, exchanges, and refunds applicable across our network.
1. General Conditions for Returns
1.1 Returns must be initiated within 7 days of receipt for unwanted items, provided they are in their original packaging, unused, and in resalable condition. 1.2 Returns for defective or damaged items must be reported within 10 days of receipt. 1.3 Any signs of negligence, breakage, or tampering will void the return eligibility. 1.4 Returns related to OEM (Original Equipment Manufacturer) warranties or guarantees are subject to the terms outlined by the respective manufacturers.
2. Non-Returnable Items
2.1 The following items are not eligible for return, refund, or exchange:
- Software, licenses, and downloadable products.
- Consumable items such as ink cartridges, batteries, or any product where the packaging has been opened.
- Subscriptions or services rendered prior to cancellation.
3. Return Shipping Costs
3.1 RALM Network will bear the costs for returning defective or damaged items, provided the defect or damage is not caused by the customer. 3.2 Customers will bear the return shipping costs for unwanted items. 3.3 The return shipping method must be agreed upon in advance with RALM Network to ensure proper handling and tracking.
4. Refunds and Exchanges
4.1 Refunds for returned products are processed within 14 business days of receiving the returned item, subject to inspection. 4.2 Where applicable, refunds may be issued as store credit or through the original payment method, as per customer preference. 4.3 Exchanges for defective or damaged items will be subject to product availability. 4.4 Refunds for unwanted items are issued at the discretion of RALM Network and are subject to a 15% restocking fee where applicable.
5. Return Process
5.1 To initiate a return, customers must contact RALM Network’s support team via email at returns@ralm.tech or through the Contact Us page on the respective subsite. 5.2 Customers will be provided with a Return Merchandise Authorisation (RMA) number and instructions for the return process. 5.3 All returns must include proof of purchase (e.g., receipt, invoice).
6. Exclusions
6.1 RALM Network reserves the right to refuse returns that do not comply with this policy. 6.2 For international customers, additional fees, customs duties, or shipping charges may apply and are non-refundable.
For more details or assistance, please contact us at returns@ralm.tech. Our goal is to ensure customer satisfaction and fair resolution of any issues.