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© RALM ITC Services PTY LTD. All Rights Reserved.

Hardware Terms

Effective Date: 01 January 2025

These Hardware Terms outline the conditions applicable to the sale, warranty, and support of hardware products offered by RALM Tech, including purchases made through RALM Shop. By purchasing hardware from us, you agree to these terms.

1. Product Descriptions

We strive to ensure that all hardware descriptions, specifications, and pricing on our platforms are accurate. However, errors may occur. If we discover an error in the pricing or description of a product you have ordered, we will notify you promptly and provide options to proceed or cancel your order.

2. Order and Payment Terms

  • Order Confirmation: Orders are confirmed upon successful payment.
  • Accepted Payment Methods: We accept payments via credit/debit cards, EFT, and other options available through PayFast and Peach Payments.
  • Cancellations: Orders can be cancelled before shipping. Once shipped, the Returns Policy will apply.

3. Shipping and Delivery

  • Delivery Services: We partner with Courier Guy and PAXI Couriers for shipping.
  • Estimated Delivery Times: Delivery timelines depend on your location and chosen service tier.
  • Shipping Costs: Shipping fees are calculated at checkout unless otherwise stated in promotions.
  • Delivery Issues: Contact us immediately if a product arrives damaged or is lost during transit.

4. Warranty Policy

Manufacturer Warranty

  • Most hardware products are covered by a manufacturer’s warranty. The warranty period and terms are stated on the product’s documentation or our website.

Warranty Claims

  • To initiate a claim, contact us at shop@ralm.tech with proof of purchase and details of the defect.
  • Warranty claims are subject to inspection and approval.

Exclusions

  • The warranty does not cover:
    • Physical damage caused by misuse or accidents.
    • Normal wear and tear.
    • Alterations or repairs not authorised by RALM Tech.

5. Returns and Exchanges

  • Non-Customised Products: Returns and exchanges are governed by our Returns Policy.
  • Customised Products: Non-refundable and non-exchangeable unless defective.

6. Technical Support

  • Installation Assistance: Contact our support team for help with installation or setup.
  • Post-Purchase Support: Support is available during the product’s warranty period.
  • Contact Information:

7. Limitation of Liability

RALM Tech is not liable for:

  • Incidental or consequential damages arising from the use or inability to use a product.
  • Damage resulting from unauthorised repairs or alterations.
  • Loss of data due to hardware failure.

8. Consumer Protection

Our hardware sales comply with South Africa’s Consumer Protection Act (CPA). For more details about your rights, visit CPA.

9. Amendments to Terms

We may update these Hardware Terms periodically. Changes will be effective upon posting on our website and will include an updated effective date.

10. Contact Information

For questions or assistance regarding hardware purchases, please contact us:

  • Email: shop@ralm.tech
  • Phone: +27 11 440 7310
  • Operating Hours: Monday to Friday, 8:00 AM to 6:00 PM

Thank you for choosing RALM Tech for your hardware needs. We are committed to delivering quality products and exceptional service.

RALM Tech