Effective Date: 01 January 2025
At RALM Tech, we are committed to providing reliable and secure IT services while maintaining a fair and ethical digital environment. This Legal and Fair Usage Policy (“Policy”) outlines the acceptable use of our services to ensure compliance with laws, prevent abuse, and protect the interests of all stakeholders.
1. Scope
This Policy applies to all users of RALM Tech’s services, including individuals, organisations, and any entities accessing or utilising our infrastructure, software, or support.
2. Prohibited Activities
Users are prohibited from engaging in the following activities:
Illegal Activities
- Engaging in any activity that violates local, national, or international laws or regulations.
- Using services to store, distribute, or transmit illegal materials.
Security Violations
- Attempting to gain unauthorised access to systems, networks, or data.
- Distributing malware, viruses, or other harmful code.
- Disrupting the integrity or availability of our services.
Resource Abuse
- Excessive use of resources that degrades system performance for others.
- Running processes or applications designed to consume disproportionate bandwidth, memory, or CPU resources.
Spamming and Phishing
- Sending unsolicited bulk emails or commercial messages.
- Conducting phishing campaigns or impersonating others for fraudulent purposes.
3. Responsibilities of Users
Accurate Information
- Users must provide accurate and up-to-date information when using our services.
Account Security
- Users are responsible for maintaining the confidentiality of their account credentials.
Compliance
- Users must comply with this Policy and all applicable laws when using our services.
4. Monitoring and Enforcement
RALM Cloud reserves the right to:
- Monitor the use of its services to ensure compliance with this Policy.
- Suspend or terminate accounts involved in prohibited activities.
- Report illegal activities to the appropriate authorities.
5. Reporting Violations
If you become aware of any violations of this Policy, please report them to us immediately:
- Email: abuse@ralm.tech
6. Limitation of Liability
RALM Tech is not liable for damages resulting from violations of this Policy by users. Users assume full responsibility for their actions and any resulting consequences.
7. Amendments to this Policy
We reserve the right to update this Policy at any time. Changes will be effective upon posting on our website and will include an updated effective date.
8. Contact Information
For questions about this Policy, please contact us at:
- Email: privacy@ralm.tech
- Phone: +27 11 440 7310
Thank you for choosing RALM Tech. Your adherence to this Policy helps us maintain a secure and fair digital environment for all users.