Effective Date: 01 January 2025
1. Introduction This Privacy Policy outlines how RALM Tech and its network, including RALM Cloud, RALM Web, and RALM Shop (collectively referred to as “RALM”), collect, use, store, and protect your personal information. By accessing our websites or using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
2.1. Personal Information: We collect personal information such as your name, email address, phone number, billing information, and any other information you provide during account registration, purchasing, or service inquiries.
2.2. Browsing Data: We collect information about your browsing habits, including cookies, IP addresses, device types, browser types, and interactions with our website.
2.3. Subscription Data: Information related to your subscription preferences, payments, and service usage.
3. How We Use Your Information
3.1. Service Delivery: To process transactions, deliver services, and respond to inquiries.
3.2. Communication: To send service updates, promotional content (with your consent), and support responses.
3.3. Analytics and Improvements: To monitor website performance, improve user experience, and optimize our offerings.
3.4. Legal Compliance: To comply with legal obligations and enforce our terms of service.
4. How We Store and Protect Your Data
4.1. Storage: Your data is securely stored on servers located within secure data centers. Sensitive payment information is processed by third-party providers and not stored by RALM.
4.2. Security Measures: We employ encryption, firewalls, access controls, and regular monitoring to protect your data. While we strive to protect your information, no method of transmission or storage is 100% secure.
5. Cookies and Tracking Technologies
5.1. Cookies: We use cookies to enhance user experience, for analytics, and for marketing purposes.
5.2. Opt-Out: You may disable cookies in your browser settings. However, this may limit certain functionalities of our websites.
6. Sharing of Information
6.1. With Third Parties: We may share your information with service providers, partners, and affiliates to deliver services or comply with legal obligations.
6.2. Legal Requests: Your data may be disclosed to comply with legal processes, government requests, or to protect the rights of RALM.
7. Your Rights
7.1. Access and Correction: You have the right to access your personal data and request corrections where necessary.
7.2. Data Deletion: You may request the deletion of your personal data unless it is required for legal or contractual purposes.
7.3. Opt-Out: You may opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
8. International Data Transfers Your data may be transferred and processed in countries outside your jurisdiction, in compliance with applicable laws.
9. Updates to This Privacy Policy We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us For questions or concerns regarding this Privacy Policy, contact us at:
- Email: privacy@ralm.tech
- Postal Address: RALM Tech 23 Wellington Road, Parktown, 2198, South Africa
This Privacy Policy adheres to the requirements of GDPR, POPIA, and other applicable data protection regulations.